Troubleshooting and support

If a stamp doesn't match what you did

1. Open the Companion and check that it shows your current app with verification on.
2. Make sure the document you stamped is the one you wrote in.
3. If you use Google Docs, check its accessibility settings and use Chrome or Edge, not Safari.

If it still looks wrong, choose Report a problem in the review window and include the app, your device and a short description. If a deadline is involved, tell your instructor too. A missing or unexpected result is a reason to talk about what happened, not a conclusion about the work.

Who to contact

• Enrollment, course requirements, LMS access, devices or accommodations: your instructor or campus coordinator.
• The app, stamps or verification: hello@okhuman.com.